Terms of Service

Last Updated: 2025

1. Agreement to Terms

By accessing or using 72hConcept's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

Platform-Specific Terms: If you purchase our services through a third-party platform (Fiverr, Freelancer.com, Upwork, etc.), that platform's terms of service supersede these terms. These terms apply ONLY to direct purchases through 72hconcept.com. Refund policies, delivery timeframes, and dispute resolution are governed by the platform where the purchase was made.

2. Services Provided

72hConcept provides rapid prototyping and development services, including but not limited to:

Third-Party Services: Our prices include integration of third-party services (APIs, payment systems, etc.) but NOT the cost of those services. Clients must set up and pay for their own accounts with Firebase, Stripe, Twilio, etc. Setup assistance available for additional fee.

NOT Included: Ongoing hosting, domain names, App Store developer accounts ($99/year), SSL certificates, API usage fees, or any recurring costs.

Important: All prototypes are demonstration-only with simulated data unless explicitly stated otherwise in your package. Production-ready applications are only included in Growth ($4,750) and Scale ($9,375+) packages.

3. Delivery Timeframe

Our target delivery timeframe is 72 hours (3 business days). This is a guideline, not a guarantee. Delivery begins when:

Important: While we aim for 72-hour delivery, actual delivery may vary due to project complexity, workload, or unforeseen circumstances. We will notify you of any expected delays. The 72 hours refers to 3 business days (Monday-Friday, excluding UK bank holidays).

4. Payment Terms

UK Consumer Rights (B2C): If you are a consumer (not a business), you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. HOWEVER, by explicitly requesting we begin work within the 14-day period, you acknowledge losing your right to cancel once work has substantially begun. We will ask for your explicit consent before starting.

Business Clients (B2B): The 14-day cooling-off period does not apply to business-to-business transactions.

5. Revisions Policy

6. Intellectual Property

Upon full payment:

Design Inspiration: We may create designs inspired by existing apps for learning/demonstration purposes. We will not directly copy copyrighted designs for commercial use without permission.

Subcontractors: We reserve the right to use subcontractors but remain fully responsible for all deliverables and confidentiality.

7. Limited Availability

Due to high demand and our rapid delivery model, we accept a limited number of projects per month. Projects are accepted on a first-come, first-served basis.

8. Client Responsibilities

Client must provide:

Project Cancellation: If client fails to provide required assets or feedback within 48 hours, the project is considered abandoned. No refunds will be issued.

Right to Refuse: We reserve the right to refuse any project at our sole discretion, including but not limited to: illegal content, gambling, adult content, misleading/scam applications, or projects we deem inappropriate. Full refunds will be issued for refused projects.

9. Warranty Disclaimer & "AS-IS" Delivery

IMPORTANT: All prototypes are delivered "AS-IS" without any warranty of fitness for a particular purpose. These are PROTOTYPES for demonstration, testing, and validation - not production-ready applications.

10. Liability Limitations

72hConcept is not liable for:

11. Confidentiality & Data Protection

We maintain strict confidentiality for all client projects. NDAs available upon request.

Data Security: We implement reasonable security measures to protect your information. However, we are not liable for data breaches beyond our reasonable control. Any breach will be reported within 72 hours as required by GDPR.

Accessibility: We strive to meet WCAG 2.1 Level AA standards where possible but cannot guarantee full accessibility compliance for prototype applications. Production apps may require additional accessibility work at extra cost.

12. Termination

Either party may terminate services with written notice. Work completed up to termination point is non-refundable. If client terminates after work has begun, no refund will be issued.

13. Governing Law

For direct purchases through 72hconcept.com, these terms are governed by the laws of the United Kingdom. Any disputes will be resolved through binding arbitration.

Platform Purchases: Purchases made through Fiverr, Freelancer.com, or other platforms are governed by that platform's jurisdiction and dispute resolution process. We are not responsible for platform fees, their refund policies, or their dispute outcomes.

14. Pricing & VAT

UK Customers: Prices shown are final (VAT not applicable as we are below VAT threshold).

EU Customers: You may be responsible for your local VAT on digital services. Prices shown exclude any applicable EU taxes.

Business Customers: Please provide your VAT number if applicable for your records.

15. Complaints Procedure

We aim to resolve all complaints quickly and fairly:

Time Limit: All complaints must be raised within 30 days of delivery. Claims for damages must be brought within 6 months.

16. Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control including but not limited to: illness, pandemic, natural disasters, war, terrorism, strikes, or internet/power outages. We will notify you promptly and refund if we cannot complete the work.

17. Severability & Entire Agreement

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid. These terms constitute the entire agreement between parties and supersede any prior agreements.

18. Additional Terms

19. Business Information

72hConcept
Operating as sole trader in the United Kingdom
Email: support@72hconcept.com
Response time: Within 1 business day
Support hours: Monday-Friday, 9am-6pm GMT